examCORE
e-learning platform for practitioners in safety profession

Overview
Problem
To grow as a practitioner in safety profession, earning certifications from BCSP helps. With no credible sources for e-learning and mock-tests, users gravitate towards non-credible sources to fill the gap. Current online available material does not cater to the needs of the certification and hence there was a need to help test takers with good quality material to prepare for the certification exam.
Role
UX Designer,
UX Researcher
Timeline
Aug 2019 - Oct 2019
Tools
Adobe XD, Balsamiq, Pen & Paper
Team
Aishwarya Sheth,
Mitaksh Shah,
Tony Walz
Solution
I designed a learning Management System with easily accessible study material. Module-wise videos with Subject Matter Experts teaching important concepts including features like practice questions and mock-tests for better practice for the certification exam.

Track your progress with Pre and Post tests and an easy dashboard

Module-wise separated material and videos.
Track your progress with Pre and Post tests and an easy dashboard

The Process
Research
Observation
Focus Group
Competitive
Analysis
Synthesize
Persona
User Journey
Actionable
Insights
Design
Brainstorming
Sketches
User Flow
Prototype
Low-Fidelity
High-Fidelity
Evaluate
User-Testing
Research
I began the research phase by conducting observations, followed by interviews and focus group and I also did competitive analysis to study what kind of products are out there.

Observation
Attended a safety conference to understand more about the use and impact of the certifications

Focus Group
Conducted focus group with two groups to understand their problems

Competitive Analysis
To study similar available products in the market
Observation
To better understand the importance and impact of these certifications, I attended a safety conference in Chicago.
![IMG_20191107_081951[1].png](https://static.wixstatic.com/media/311441_db5bf8f071814a809d2ccf8cc59ce9e8~mv2.png/v1/fill/w_440,h_220,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/IMG_20191107_081951%5B1%5D.png)

The conference broadened my understanding of the safety community and the importance certification plays in their life. I was able to talk to people who have earned certifications and some who were planning to. I did a few guerrilla interviews and asked them their motives to become Safety Professionals, their background, their current work, how did they study for the exam and so on.
Focus Group
I conducted two remote focus groups. One were people working in the Safety Industry in United States and the other were people working out the States. As the Company’s credential holders are from different countries like India, Dubai and other countries, I wanted to include them to broaden my insights.
Certificate Holders in the US

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No online availability of study resources
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Legible study resources needed
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No Mock tests available
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No classes to teach a specific subject
Certificate Holders worldwide

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Expensive Resources,
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Not catered to the specific exams
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Language problems.
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Employer pays for their certification